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After creating an account, you will be able to view your booking details, payment confirmations, review your stays and more from your Duma Manzi dashboard. We look forward to welcoming you to paradise!
Username*
Password*
Confirm Password*
First Name*
Last Name*
Birth Date*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.
Please agree to all the terms and conditions before proceeding to the next step

Already a member?

Login

Refund and Cancellation Policy

At Duma Manzi Lodge, we understand that plans can change. Our refund and cancellation policy is designed to be fair while ensuring that our rooms and services are available to other guests in case of cancellations. Please take note of the following terms regarding refunds and cancellations:

1. Cancellations:

  • Cancellations made 7 days or less prior to the check-in date: Guests will forfeit 100% of the deposit.
  • Cancellations made 8 to 14 days prior to the check-in date: Guests will forfeit 75% of the deposit.
  • Cancellations made 15 to 21 days prior to the check-in date: Guests will forfeit 50% of the deposit.
  • Cancellations made 22 to 28 days prior to the check-in date: Guests will forfeit 25% of the deposit.

2. Refunds:

  • Refunds for deposits are subject to the discretion of Duma Manzi Lodge management and may be influenced by the ability to rebook the room or any other considerations.
  • If a refund is approved, the amount will be calculated based on the cancellation terms outlined above.

3. No Shows:

  • Failure to arrive at the lodge on the confirmed booking date without prior notice will result in the forfeiture of the full deposit, and no refund will be granted.

4. Early Departures:

  • Guests who depart earlier than the confirmed check-out date will not be eligible for any refunds.

5. Postponements:

  • Should guests wish to postpone their booking, any changes must be requested at least 30 days prior to the original check-in date. Approval of postponements will be subject to availability and may incur additional fees.

6. Weddings and Event Bookings:

  • Refunds and cancellations for Weddings and Event bookings at Duma Manzi Lodge and The Glass Barn (our dedicated wedding and events venue) are governed by the terms stipulated in the relevant Event and Wedding Contract. Please refer to your specific contract for details regarding deposits, cancellations, and refunds.

7. Force Majeure:

  • In the event of unforeseen circumstances beyond the guest’s control (such as natural disasters, pandemics, or government restrictions), Duma Manzi Lodge management reserves the right to review cancellation terms on a case-by-case basis and offer refunds or rescheduling options at their discretion.

For any questions or to request a cancellation, please contact us at hello@dumamanzi.com. We strive to provide the best experience for our guests and will consider every request carefully.

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