1. Scope This Privacy Policy (“Policy”) outlines how Duma Manzi Lodges (Proprietary) Limited and its subsidiaries (“Duma Manzi Lodges” / “we” / “us” / “our”) handle Personal Information, whether received through electronic communication, verbal communication, websites, or interactions related to our products or services, including those at our offices or accommodation facilities (“Lodges”). Personal Information collected will be processed by Duma Manzi Lodges (Proprietary) Limited, registered in South Africa (Company Registration Number: 2006 / 012129 / 07), with its registered office at D60 Richmond Road, Richmond, Kwa-Zulu Natal, 3780, South Africa.
2. Introduction We value your privacy and encourage you to read this Policy carefully to understand: (i) the types of Personal Information we process; (ii) how we collect and process your Personal Information; (iii) who is responsible for managing and safeguarding this information; (iv) the circumstances under which we may share your information with third parties; and (v) how you can access, amend, or delete your information. By engaging with us through our websites, email, or using our services, you acknowledge and agree to this Policy. If you do not consent or wish to withdraw your consent, please email us at hello@dumamanzi.com.
3. Definition of Personal Information Personal Information refers to any data that can identify you as a living individual or, where applicable, an identifiable entity. This may include, but is not limited to, your name, addresses, email, race, gender, age, origin, medical or financial details, opinions, IP address, location, religious beliefs, political views, or health information (“Personal Information” / “Information”).
4. Processing of Personal Information We collect Personal Information both electronically (e.g., via websites, email, SMS, or images) and non-electronically (e.g., hard copy documents). Information may be collected actively, where you or your agent provide it directly, or passively, where we gather data through technologies like cookies, web beacons, or mobile device identifiers. Passive information includes non-personally identifiable details like browser type, operating system, visit time, and pages viewed. We do not link non-personally identifiable data to identifiable individuals.
5. Types of Information We Process We process the following:
6. Use of Your Information Your Personal Information will be used in line with this Policy and as disclosed when you provide it. It may be used for identity verification, communication regarding our services, processing payments and refunds, service delivery, compliance, research, and marketing tailored to your interests. We may share your information with subsidiaries or third-party service providers to facilitate service delivery, but they must adhere to this Policy’s principles. We will not sell or share your Personal Information outside the stated purposes. We may, however, share aggregated, de-identified, or non-personally identifiable information. We reserve the right to use or disclose your Personal Information to comply with legal obligations or to protect our websites and users.
7. Newsletter Subscription By subscribing to our newsletter, you consent to receive promotional emails about Duma Manzi Lodges’ offers and information. You can unsubscribe at any time by selecting the “unsubscribe” link in our emails or contacting us at hello@dumamanzi.com.
8. Third-Party Policies Our websites and marketing materials may contain links to third-party websites, which have their own privacy policies. We are not responsible for these third-party sites’ content or privacy practices. We recommend you read their privacy policies before sharing any Personal Information.
9. Opting Out If you no longer wish for us to process your Personal Information or receive communications from us, please email us at hello@dumamanzi.com. We will cease processing your data within 30 business days or stop sending newsletters within 10 business days after your request.
10. Information Access You have the right to access and correct or delete your Personal Information. To do so, please contact us at hello@dumamanzi.com. We may require verification to ensure you are authorized to access the requested information. We reserve the right to deny access if it compromises another individual’s privacy or violates any laws. We will respond to your request within 30 business days or inform you if additional information is needed.
11. Data Security While we take reasonable steps to protect your Personal Information, the transmission of data over the internet is not completely secure. We cannot guarantee the security of your information during transmission, and any such transmission is at your own risk. We implement physical, electronic, and procedural safeguards to protect your data, but we cannot guarantee these systems are 100% secure.
12. Limitation of Liability We are not responsible for any security breaches that may expose your Personal Information to unauthorized access. By accepting this Policy, you agree to indemnify us against any such breaches.
13. Data Storage All Personal Information is stored on secure third-party hosting servers. We may transfer data outside of South Africa in compliance with applicable data protection laws. We only transfer Personal Information to third parties with privacy policies that align with this Policy.
14. Policy Changes We reserve the right to modify this Policy at any time. The updated Policy will be available on our websites.
15. Governing Law This Policy and any disputes related to electronically submitted Personal Information are governed by the laws of South Africa.
16. Feedback We welcome your feedback on this Policy. Please contact us at hello@dumamanzi.com or write to us at the address in Section 1.
17. Complaints If you believe we have processed your Personal Information unlawfully, please attempt to resolve the issue with us first. If unsatisfied, you have the right to lodge a complaint with the Information Regulator once the Protection of Personal Information Act, 2013, is fully in force.